Frequently Asked Questions
Everything you need to know about your crafting journey with Hobbii.
How long does shipping usually take?
Standard shipping typically takes 3-7 business days within the domestic region. International shipping times vary by destination but generally arrive within 10-15 business days.
What is your return policy for yarn and accessories?
We offer a 30-day return policy on all unused and unopened items in their original packaging. Please ensure the yarn labels are intact to receive a full refund.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and region-specific options like Apple Pay and Google Pay for a secure checkout experience.
Do you offer bulk discounts for large projects?
Yes, we frequently offer 'Buy More, Save More' deals on specific yarn lines. Check the product pages for tiered pricing discounts based on the quantity added to your cart.
How can I track my order?
Once your order is shipped, you will receive a confirmation email containing a tracking number and a link to the carrier's website to monitor your package's progress.
Are the colors on the website 100% accurate?
We strive to display colors as accurately as possible; however, please note that colors may vary slightly due to different monitor settings and dye lot variations.